Experience

June 2023-Today

Salesforce Developer

Remote Employee – Build-A-Bear Workshop

• Lead and deliver Salesforce implementation projects to enhance and maintain the Build-A-Bear guest experience.

March 2023-June 2023

Senior Salesforce CX Business Analyst

Remote Employee – Merkle (formerly DEG)

• Lead and deliver Salesforce implementation projects.

• Provide business process and technology implementation consulting. 

• Lead and develop project requirements and specifications documentation. 

• Create business process flows and define integration needs. 

• Define solution design and architecture.

• Lead and develop Salesforce system configuration to project requirements.

• Work closely & effectively with Strategy, Engineering and Quality Assurance teams.

• Mentor junior resources.

• Maintain client relationships.
  
  
  

2021-March 2023

Salesforce CX Business Analyst

Remote Employee – Merkle (formerly DEG)

• Deliver Salesforce Platform implementation projects.

• Provide business process and technology implementation consulting. 

• Develop project requirements and specifications documentation. 

• Configure Salesforce Platform to project requirements.

• Maintain client relationships.

2015-2021

Systems Analyst

Remote Employee – NextPage, Kansas City, MO

• Performed system modifications and deployments of web to print storefront application.

• Created and validate test cases related to application enhancements.

• Created detailed documentation of systems and procedures for internal and external resources.

• Subject Matter Expert related to web to print storefront applications and systems designed to support those applications.

• Investigated issues escalated from clients or internal CSRs, implement solutions and effectively communicate resolutions. 

• Acted as a liaison to translate technical requirements to non-technical contacts and vice versa.

• Focused on solutions that automate or streamline business processes.

• Aimed to continuously evolve and enhance the client experience through strategy and innovation.

• Managed client implementations into web to print storefront application.

• Trained product support team.

• Maintained and managed the NextPage website, the Nextpage Wiki Intranet, and NextPage careers website using a multi-site platform and content management system along with HTML, PHP, and CSS coding. 

2013-2015

Senior Designer / Marketing Specialist

Remote Employee – NextPage (formerly Mail Print), Kansas City, MO

• Managed design and software aspect of implementation process for multiple clients. 

• Planned and managed marketing projects for designers, product specialists, design interns, and contract employees. 

• Supervised product specialists' tasks for in-house growth and varying clients.

• Implemented complex client and in-house work into online marketing portal for customization. 

• Trained product specialists on new system capabilities and requirements.

• Maintained and managed NextPage website using a content management system along with HTML, PHP, and CSS coding. 

• Created, implemented, maintained, and enforced NextPage brand standards. 

• Created, managed, and directed marketing campaigns for in-house and varying clients.

  • Materials include emails, postcards, brochures, magazines, web pages, landing pages, e-newsletters, blogs, social media items, invitations, tradeshow materials, white papers, calendars, newsletters, office products, and assorted specialty pieces.

2008-2013

Designer / Marketing Specialist

Mail Print, Kansas City, MO

• Created, managed, and implemented marketing materials in-house and for varying clients. 

• Managed projects from conceptualization to production, including web, print, and web-to-print materials across multiple platforms and mediums. 

• Designed materials that often contained heavy variable data, produced and managed in-house, using industry code and a specific software repertoire.

  • Materials included emails, postcards, brochures, magazines, web pages, landing pages, e-newsletters, blogs, social media items, invitations, tradeshow materials, white papers, calendars, newsletters, office products, and assorted specialty pieces.

2006-2007

Graphic Designer / Marketing Assistant

Westwood Professional Services, Eden Prairie, MN

• Designed, created, and managed marketing materials for a civil-engineering consulting firm. 

  • Materials included posters, brochures, proposals, SOQs, presentations, project sheets, advertisements, promotional items, invitations, postcards, direct mail pieces, business papers, and email blasts. Created tradeshow and marketing event displays. 

• Managed and created web content.

2005-2006

Personnel Graphic Designer

Daktronics, Brookings, SD

• Designed and created recruiting materials for Daktronics, Inc., the leader in large format electronic display systems. 

  • Materials included newspaper advertisements, daily and weekly newsletters, posters, brochures, direct mail pieces, flyers, presentations, and internal marketing materials.